Customer Success Manager
CUSTOMER SUCCESS MANAGER
FULL-TIME
NEW YORK
Moooi is looking for a Customer Success Manager for our Brandstore in New York. The main purpose of this role is to support the Direct to Consumer business for Moooi USA, both in store and online. This role reports to the Brand Store Manager, and many of the tasks are geared towards supporting them in their role. We expect that the person who takes this role is equipped and comfortable working behind the scenes, as well as customer facing.
TASKS AND RESPONSIBILITIES
As our Customer Success Manager you:
- will provide best service we can give, customer success is our primary value
- fulfill all customer inquiries via phone/email such as quotations, order adjustments, availability, order status, claims and product details
- manage transports by providing the correct information to logistics
- are responsible for maintaining good customer relations. Generally deal with representatives and customers concerning matters that require some tact and resourcefulness.
- check with credit department concerning credit status and payments of the customers
- maintain files of active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit changes
- organize and administrate all kind of orders from start to finish, including coordinating domestic deliveries and after sales
- have frequent contact with our third-party logistic provider, the Sales department and with your direct Customer Success colleagues based in The Netherlands.
As our Customer Success Manager in the Brandstore you:
- warmly welcome all visitors and customers in the store
- assist the Retail Sales Manager in the overall retail sales and all activities in the Brandstore
- have a joint responsibility for meeting the allocated targets
- advice and sell Moooi’s collection
- provide customer-oriented and commercial service
PLACE IN ORGANISATION
For this job you will be working from our Brand store in New York and you will report to the Brand Store Manager.
WHO ARE YOU?
A dedicated team player with positive energy who loves design and high-end interiors!
You are commercially and result driven, communicatively strong and pro-active, helpful to others without losing track of your own tasks.
Some more practical skills which are important to us:
- work experience in a similar job
- excellent knowledge of the English languages, both verbal and written
- acquainted with American business etiquette
- you have experience with MS Dynamics NAV (formerly known as Navision) or a comparable system. Of course you know how to work with MS Office and it would be great if you also have some experience with Salesforce.
WHO ARE WE?
A high-end design brand in furniture and lighting. Moooi presents creative luxury for a well curated life. Innovative, provocative & poetic at the same time. A life extraordinary!
Founded in 2001, Moooi currently employs approximately 90 people worldwide. Our headquarters are based in Breda, the Netherlands and our showroom & brand stores are currently located in Amsterdam, London, New York City, Stockholm and Tokyo.
WHAT DO WE OFFER?
Well, we offer you a contract for indefinite period of time with a starting salary of 65K per year plus a bonus. Based on a full-time employment you are entitled to 15 vacation days, growing by 2 days every year to max of 20 days, 8 public holidays and 5 sick days.
Moooi contributes 6% of your gross salary in SEP IRA up to $5,000, $700 per month for the health insurance plan and a yearly contribution of $1,000 into an employee's Health Reimbursement Arrangement (HRA).
INTERESTED?
Click on the "Apply now" button to fill in the application. Be aware that only fully completed application forms with a uploaded resume will be taken into consideration.